FAQ & Contact Us

Track your order on our order tracking page.

4 to 7 business days for USA shipping. Rest of world is 3 to 8 business days.

Yes, we ship internationally and shipping is free worldwide. It takes around 3 to 8 business days to arrive.

First check our tracking page. If there is still an issue, email us at info@bandsandstraps.com with your name, order number and a description of the problem.

We accept returns up to 100 days for a full refund, which is much longer than our competitors. Email us first at info@bandsandstraps.com and we'll see if we can fix it without a return. To start a return, go to our returns portal and enter your order number and email. US orders get a prepaid return label, and its cost is deducted from your refund. Return shipping is free if you exchange instead.

Yes. Start a return in our returns portal and choose a different band within about 20% of the price you paid. The return label is free for exchanges, and we ship your new band as soon as your return arrives.

Watch bands are sold by band width (also called lug width), the gap in millimetres between the points where the band attaches to the case. Measure that gap with a ruler, not the old band itself, since bands are usually cut slightly narrower than the space they sit in.

Our watch band size guides list the band size for every model we cover, brand by brand: Garmin, Apple Watch, Samsung Galaxy, Google Pixel, COROS, Fitbit, Amazfit, Polar, Huawei, TicWatch, Suunto, OnePlus and Moto.

For Garmin, the width alone is not enough. Garmin watches take either QuickFit or quick release bands, and the two don't swap even at the same width, so our Garmin guide lists both the type and the width for every model.

Apple Watch, Fitbit, Google Pixel Watch, the Samsung Galaxy Watch 8, Watch 8 Classic and Watch 9, and the Galaxy Watch Ultra all use their own connectors rather than a lug width. For those you shop by model name instead of by millimetres. Garmin QuickFit watches sit in between: QuickFit bands come in 20, 22 and 26mm, but they latch onto a pin built into the watch, so QuickFit and quick release bands don't swap, even at the same width. Each brand's guide explains which bands fit: Apple Watch, Fitbit, Google Pixel, Garmin and Samsung Galaxy.

No. The Galaxy Watch 8 and Watch 8 Classic use Samsung's Dynamic Lug System, so bands from the Galaxy Watch 7 and earlier will not fit, and neither will standard 20mm straps. Order bands listed specifically for the Watch 8. Our Samsung Galaxy Watch band size guide shows which bands fit every Galaxy Watch.

On watches with standard spring bars, turn the watch over, slide the small lever on the spring bar toward the centre of the band, and lift that end away. Seat the new band one side at a time, then tug each half gently to confirm it has clicked into place.

Watches with proprietary connectors work differently: Apple Watch bands slide sideways out of a channel, Pixel Watch bands come off when you press the release button on the back of the watch and slide them out, Fitbit bands press and release, and Garmin QuickFit bands come off when you slide the latch and lift the band off the watch pin, then a new one presses on until the latch closes over the pin. Our watch band size guides cover which system each brand uses.